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What does it mean to “Make insurance personal”?

What ‘making insurance personal’ means

At Constantia Insurance we are driven by a simple yet powerful purpose, ‘to enable our Partners’ success.’ We aim to achieve this through authentic relationships with our partners and by co-creating solutions and unlocking shared value.

Our collaborative and enablement focused approach is encapsulated in our strapline, ‘insurance made personal’. It runs in our veins and is reflected in how we foster partnerships, how we provide value to our stakeholders, and how we build trust with our customers.

Making insurance personal from an expertise perspective

What almost 70 years in business has taught us, is to truly be invested in the industries and businesses that we service. We know that no two businesses are the same, which is why we go to great lengths to understand our partners’ businesses through and through. This approach enables us to equip our team with the expertise to provide the best insurance solutions that deliver on our partners’ specific needs.

Our highly skilled and knowledgeable staff have significant experience across various sectors in the insurance industry. This, together with the fact that we are one of only a few local insurers to have multiple licences, enables us to cater to a variety of industries and, ultimately, to offer personalised and innovative risk solutions, from property and casualty, to speciality products, health, life and funeral, as well as medical malpractice.

Making insurance personal to our partners

We believe that only by fully immersing ourselves in our partners’ businesses, and together focusing on the intricate details, can we effectively co-create solutions that unlock shared value. The key to making this work is through establishing and maintaining authentic and transparent relationships.

How do we make these relationships more personal? First of all, we do not follow a one-size-fits-all approach. We make ourselves available to our partners and work with them through a partner-centric approach, to understand their unique challenges and opportunities, all while putting our values into practice to be collaborative, empathetic, authentic, proud and humble in our dealings.

We empower our partners in various ways, for example, though our collaborative culture, knowledgeable staff, by providing product training, and ease of access to decision-makers. This way, we can ensure that we’re pulling out all the stops to enable our partners’ success.

Making insurance personal to our policyholders

We believe that engagement and collaboration are essential to any long-term, working relationship. It’s the only way to create mutually beneficial partnerships. Close collaboration with our broker partners not only gives us insights and learnings to shape future insurance solutions together, but it also enables us to empower them to provide service excellence to clients.

Directly engaging with our partners also allows us to continually review and optimise our internal processes and procedures, as well as to identify where we may be able to offer new solutions that cater to the needs of end users.

We also have a preferred supplier panel comprised of best-of-breed suppliers that operate according to strict service level agreements), to ensure both quality and service excellence is provided to our partners and clients, at all times.

At Constantia, we value collaboration and take great pride in creating and unlocking value for our partners and each other. Always with a personal touch..  

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