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Complaints

Complaints

  • Do you have any complaints regarding any Constantia Group Insurance matter?
  • Do you feel you have been unfairly treated by your Insurance Broker or Underwriting Manager?
  • Has your Insurance Broker or Underwriting Manager explained the terms and conditions of your policy to you?
  • Are you concerned that your claim has been unfairly rejected?
  • Do you feel there are any other areas where we could improve our service?


If so, feel free to contact our Group Market Conduct Officer, Mrs Astrid Baynes on:
 

Telephone Number: 011 686 4250 (direct line)

Main Switchboard Number:  011 686 4200

E-Mail Address: complaints@constantiagroup.co.za

Physical Address: Tulbagh Office Park, 360 Oak Avenue, Randburg, 2194

Postal Address: P O Box 3518, Cramerview, 2060


If our Group Market Conduct Officer is unavailable, please feel free to contact Mr Mathys Prinsloo on:
 

Telephone Number: 011 686 4327 (direct line)

E-Mail Address: mathysp@constantiagroup.co.za

 

Alternatively:


Advocate Christiene Brümmer

Telephone Number: 011 686 4304 (direct line)

E-Mail Address: christieneb@constantiagroup.co.za
 

As proof of our commitment to providing you with exceptional service, and in the unlikely event that our team has been unable to assist you, kindly contact Mr Robert L Shaw, our Group Executive Officer on:

Telephone Number: 011 686 4310 (direct line)

E-Mail Address: rlshaw@constantiagroup.co.za

Mobile Number: 082 378 1089 (emergency line)

 

Personal Assistant: Ms Jenny Ward

Telephone Number: 011 686 4309 (direct line)

E-Mail address: jennyw@constantiagroup.co.za