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Complaints

Complaints

  • Do you have any complaints regarding any Constantia Group Insurance matter?
  • Do you feel you have been treated unfairly by your Insurance Broker or Underwriting Manager?
  • Has your Insurance Broker or Underwriting Manager neglected to explained the terms and conditions of your policy to you?
  • Are you concerned that your claim has been unfairly rejected?
  • Do you feel there are any other areas where we could improve our service?

If so, feel free to contact our Group Market Conduct Officer, Mrs Astrid Baynes on:
 

Telephone Number: 011 686 4250 (direct line)

Main Switchboard Number:  011 686 4200

E-Mail Address: complaints@constantiagroup.co.za

Physical Address: Tulbagh Office Park, 360 Oak Avenue, Randburg, 2194

Postal Address: P O Box 3518, Cramerview, 2060

 

As proof of our commitment to providing you with exceptional service, and in the unlikely event that our team has been unable to assist you, kindly contact Ms Jenny Ward, Personal Assistant to Mr Volker von Widdern, our Chief Executive Officer on:

Telephone Number: 011 686 4309 (direct line)

E-Mail address: jennyw@constantiagroup.co.za